Crawley Town Football Club can today confirm the refund procedure for the four remaining home games of the now curtailed 2019/20 season - subject to approval from the EFL.
The club have chosen to adopt a pro rata stance in regards to refunds with money being paid back being calculated on the cost of each cancelled league game. The club will also be offering fans the chance to renounce their respective claims, allowing the funds to remain with the football club during this period of financial uncertainty. This is in response to the countless number of fans that have asked for this to be made possible.
Pending approval from the EFL, all season ticket holders will be contacted via phone in a systematic A-Z surname process, beginning on the 1st June. Thereafter, fans who purchased individual match tickets for the remaining HOME & AWAY fixtures will then be contacted from the morning of the 15th June, with details of how to claim their refund. Any hospitality bookings will also be adopting the same procedure with each booking being contacted on a case by case basis.
Any monies claimed through a refund will be paid from the 1st July 2020, again assuming the curtailment is approved by the EFL.
General Manager Tom Allman said: “It’s been fantastic hearing from a number of fans that have already contacted us stating that they wish for their money to remain with the club during this tough period. It’s obviously challenging for everyone at the moment, but these gestures from our already loyal season ticket holders soon add up and offer solace to our depleted cash flow and we’re working on a gesture to act as a thank you for this selfless act. For those claiming refunds, I ask that you allow ample time for our ticket office staff to contact you, we believe the processes we have put in place should work for everyone, but it’s going to take time and ask for patience.”
Fans who whish to notify the club of thier decison to leave their money with the club or have any further enquiries regarding refunds, please email firstname.lastname@example.org
UPDATE FRIDAY 19TH JUNE 2020: INDIVIDUAL MATCH TICKETS
Fans who purchased individual match tickets for our remaining fixtures will be able to do so from Monday 22nd June. Supporters who purchased home tickets for our now curtailed fixtures against Newport County & Cambridge will need to show proof of purchase in order to obtain a refund, and can do so by emailing email@example.com with proof of purchase and their respective claims.
In regards to away tickets for curtailed fixtures against Port Vale, Swindon & Morecame, to obtain a refund from the club, these tickets will need to be returned to the club in person.
This is owing to the fact that the home teams are requesting the return of these tickets to their respective offices.
Fans can return their tickets to The People's Pension Stadium in person from Monday 22nd June at the entrance to the ticket office - would all fans please note that strict social distancing meausres will be in place.
Finally, if there are any fans that believe they are entitled to refunds for either individual match tickets or for pro rata season tickets, please email firstname.lastname@example.org
UPDATE THURSDAY 25TH JUNE 2020: CLAIM YOUR REFUND BEFORE JULY 14TH
Fans who are yet to claim a refund for either individual match tickets or for their pro rata season tickets have until Tuesday the 14th July at 16:30 to notify the ticket office of their desire for a refund.
As stated in the previous update, fans who purchased away tickets for our remaining fixtures will need to return those to The People's Pension Stadium - this is due to the fact that the away team has to return these tickets to the home club.
Fans can get their individual match tickets refunded for our remaining home fixtures NOW either in person at The People's Pension Stadium or by emailing proof of purchase to email@example.com.
Fans who have claimed a refund for their cancelled season ticket fixtures can expect payment from the start of July.
For any further enquiries regarding ticketing refunds, please email firstname.lastname@example.org.